Support

Find answers to common questions or get in touch with our team.

Frequently Asked Questions

Getting Started

Is Squatly free?

Yes, workout logging, templates, programs, and PR tracking are free forever. Squatly Pro unlocks AI coaching, unlimited analytics history, and advanced features for $4.99/month or $29.99/year with a 7-day free trial.

What platforms is Squatly available on?

iOS (App Store) now. Android is coming soon.

Do I need an account to use Squatly?

You can start logging workouts immediately. An account is needed to sync data across devices and access cloud features.

Subscription & Billing

How do I cancel my subscription?

Open the Settings app on your iPhone, tap your name, then Subscriptions, then Squatly, then Cancel Subscription. Apple manages all billing.

How do I restore my purchase on a new device?

Can I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com to request one.

Data & Privacy

Can I export my workout data?

Yes. Go to Settings, then Export Data to download your complete workout history as JSON or CSV.

How do I delete my account?

Go to Settings, then Account, then Delete Account. This permanently removes all your data from our servers.

Does Squatly work offline?

Yes. All your data is stored locally on your device. When you're online, it syncs automatically to the cloud.

Training

How does the AI Coach work?

The AI Coach (Pro feature) analyzes your workout history, personal records, and training program to provide personalized advice. You can ask it to create workouts, review your training, or answer questions about your progress.

Still need help?

Email us at support@squatly.app

We typically respond within 1 business day.

For the fastest response, include your device model, iOS version, and a description of the issue.