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Contact
Email support@squatly.app about anything, including privacy and data requests. Our privacy policy is at squatly.app/privacy.
Answers to the questions we get most
Billing
01How do I cancel my subscription?
On iPhone, Squatly Pro is billed through Apple. To cancel, open Settings on your iPhone, tap your name, then Subscriptions, then Squatly, and tap Cancel. On Android, Squatly Pro is billed through Google Play. To cancel, open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, then Squatly, and tap Cancel subscription. On iPhone, you can also open Settings inside Squatly, tap Subscription, then tap Manage subscription to go straight to your App Store subscription settings. Your Pro access runs to the end of the period you paid for. After that you can keep logging for free, and nothing you've logged is deleted.
02How does the free trial work?
The annual plan comes with a 7-day free trial on the App Store and Google Play, and the monthly plan has no trial. If you cancel at least 24 hours before the seven days are up, you aren't charged. If you sign up with a Squatly partner's code, the annual trial is 14 days instead. The trial is for new subscribers, so if you've already had a Squatly Pro trial you won't get another one, even with a partner code. On Google Play, anyone who has subscribed to Squatly Pro before, on any plan, doesn't get a trial either.
03What's free, and what needs Pro?
Logging workouts, your stats and the last 90 days of your history are free. Squatly Pro adds the coach, the Pro programs and your history older than 90 days. It also unlocks the detailed views of each muscle's weekly volume, fatigue and readiness, and the full breakdown of your Squatly Score. On the free plan you can make up to 5 custom templates and 2 custom programs, and Squatly Pro removes those limits. If Pro lapses, nothing is deleted. You keep logging for free, and the Pro features lock until you subscribe again.
04How do I restore purchases?
If Pro isn't showing after a reinstall or on a new phone, open Settings inside Squatly, tap Subscription, then tap Restore purchases. Squatly checks your subscription with Apple or Google Play and unlocks it. On iPhone, make sure you're signed into the same Apple Account that bought it, and on Android, the same Google account. If it still isn't working, email support@squatly.app and we'll sort it out.
Your data
05How do I delete my account and data?
In the app, open Settings, tap Profile, then tap Delete account. That removes your account and your training data from our servers, and it can't be undone. Deleting your account doesn't cancel Squatly Pro, so cancel it first in your App Store or Google Play subscription settings. If you can't get into the app, email support@squatly.app from your account email and we'll do it for you. The page at squatly.app/delete-account lists what's deleted and what's kept.
06How do I request my data?
In the app, open Settings and tap Export data to save your training as a JSON or CSV file. On the free plan, the export covers the last 90 days. For anything else we hold about you, email support@squatly.app from your account email and we'll send it to you. We don't run ads in the app, and we never sell your data. Our full privacy policy is at squatly.app/privacy.
Getting help
07Can I reach support from inside the app?
Yes. Open Settings, then Support, and you can browse the FAQ, contact us, suggest a feature, or report a bug right from the app. Messages reach support@squatly.app, and bug reports include your app version and device info so we can help faster.
Keep exploring
Read how the coach plans your training
The Squatly method is written up in plain language, so when your coach reads your training and tells you to add weight, you can check its reasoning against your own numbers.